Verified Customer
3 months ago
Excellent
Our experience was excellent and Rob could not have been more helpful and courteous. He was very professional and engaging
Staff Dealt With
Verified Customer
3 months ago
I was completely satisfied with Marr he is the best!!
Matt has given the best service and he went above and beyond. Any body that would be thinking of purchasing I would highly recommend Matt.
Staff Dealt With
Verified Customer
4 months ago
Awesome service. Great product
Love the new car. Amazing service and very knowledgeable staff and credit team. Looking forward to many years of service with Honda
Staff Dealt With
4 months ago
Nice car - sub-optimal customer service
We recently purchased a brand new CRV from this dealership. Upon picking up the car we noticed a defect part in the trunk which Julio, our sales rep made note of and promised to address the next day. Almost two weeks later, we are still waiting to hear from him or anybody else at the dealership. We talked in person with Julio more than once, spoke in person with two staff members at the Service Department, emailed the manager and still no answers! We are happy with the car but somewhat disappointed with the tardiness and the level of customer service. A brand new car deserves better support and customer care from the dealership than what we have experienced to this point.
Reply from: Moncton Honda
Hello Hamed,
Thank you for your review however we feel the facts you have listed are not entirely accurate. The vehicle at delivery did not have any defect parts, the part as communicated from you to the Sales person was broken by accident at delivery by your wife. We have been in contact with you and you have an appointment booked at 8am Friday to replace the part . Thank you
Verified Customer
5 months ago
Stress-free experience
We fell in love with and decided to purchase the first vehicle we test drove. We worked primarily with Sean from Sales and Neil from the Finance office, and both made the process easy. Thank you!
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