2 years ago
I was lied to and deceived so they could get their sale
If you have credit issues they can certainly help. If you want the full truth and no lies you will want to go somewhere else. Sam and Sean told us we could reapply for financing after 6 months so that I could potentially no longer be a co-signer so they could make the sale. 6 months later when we called them on it they changed their stories informing us that it would have to be at least 9 months plus we would have to trade the car in for another one. But hey they made their sale. Do not deal with these hustlers. Find a place with integrity and honesty
2 years ago
Terrible customer service salesman pushy
Terrible salesman pushed a car for my daughter without explaining anything or even speaking to the co signer. Now won't even speak to her or make arrangements with a vehicle they say she purchased.
Staff Dealt With
2 years ago
Wouldn’t even give it 1 star
I had to cancel because it wasn’t going to work and now they are still taking my money and I don’t even have the car and they are reselling the car I even have picture proof
Staff Dealt With
2 years ago
Terrible customer service salesman pushy
Terrible salesman pushed a car for my daughter without explaining anything or even speaking to the co signer. Now won't even speak to her or make arrangements with a vehicle they say she purchased.
Staff Dealt With
3 years ago
Absolutely AWFUL
I normally do not write reviews but for this I felt I needed to. I was contacted at work by their call center and after answering their questions about my current vehicle and if I had been on time with my payments (which I have been for 2 years) they could help me get into a newer vehicle with lower rates. I know my credit is not the best, but they did a really good job of making it seem like they would be able to help me out. it has now been a month without even a text or reply, nothing, not even an I'm sorry sir we cannot help you out. I find that very disrespectful, ignorant and insulting and I can promise you that everyone I talk to will know how you run your business and treat potential and non potential customers. If you cant make money on the person you wont even waste your time with them either. But that's fine, I will find somewhere else to make my timely payments, and by reading some of these reviews it looks like I may have dodged a bullet anyways.
Reply from: Empire Auto Group
Sean we are not able to find you in our database, I would appreciate it if you could give us a call back at 519 659 0888 and we will be more than happy to help you with your concerns.
Thank you
Staff Dealt With