Reply from: Fusion Auto Sales
I was able to contact Alexa and the following is the conversation that we had
Hello again Tom,
I am sorry I did not get back to you as I have been busy with things. I understand that I should have contacted you guys when there was issues and I completely understand that you guys had no idea about the issues because of the lack of communication on my end. I would like to sincerely apologize for the review I wrote, it was out of frustration and upsettment as this whole situation was just very stressful. With this, I feel as if it is not necessary to have that review up on your page. It was wrong of me to do and you guys were awesome salespeople and gave me a great experience, however things can not always turn out the way you want them to. I also feel that I do not need to speak with you guys as I will be purchasing a new car shortly and this will just be a learning experience for me. Again, I deeply and sincerely apologize for the email I sent you and the review I left, I wish you and your business the best in the future!! Please remove that review on your site if you are able to as it was awful and unnecessary of me to do.
We really do try to take care of our customers and I'm sorry that your Edge didn't last. We sold it in good faith because we had done all of the service work for the previous owners and felt that it was a good vehicle. I can understand your frustration when bad things happen. I appreciate you allowing us to take the review down but it goes through a 3rd party so that there is no chance that the reviews can be manipulated. Would it be OK if I just posted your response to me to let people know that we really didn't have a chance to rectify any of the problems?
Yes of course that is totally fine with me!!!
Thank you. Good luck with your new car.