Fusion Auto Sales

Excellent 4.9 Write Review
290 reviews on ReviewsiiTM | Latest review 3 days ago
3 days ago

Horrible

bought my car from these guys last November and its going in the junkyard tomorrow. Be careful what you buy
Reply from: Fusion Auto Sales
I was able to contact Alexa and the following is the conversation that we had Hello again Tom, I am sorry I did not get back to you as I have been busy with things. I understand that I should have contacted you guys when there was issues and I completely understand that you guys had no idea about the issues because of the lack of communication on my end. I would like to sincerely apologize for the review I wrote, it was out of frustration and upsettment as this whole situation was just very stressful. With this, I feel as if it is not necessary to have that review up on your page. It was wrong of me to do and you guys were awesome salespeople and gave me a great experience, however things can not always turn out the way you want them to. I also feel that I do not need to speak with you guys as I will be purchasing a new car shortly and this will just be a learning experience for me. Again, I deeply and sincerely apologize for the email I sent you and the review I left, I wish you and your business the best in the future!! Please remove that review on your site if you are able to as it was awful and unnecessary of me to do. Thank you, Alexa Taylor We really do try to take care of our customers and I'm sorry that your Edge didn't last. We sold it in good faith because we had done all of the service work for the previous owners and felt that it was a good vehicle. I can understand your frustration when bad things happen. I appreciate you allowing us to take the review down but it goes through a 3rd party so that there is no chance that the reviews can be manipulated. Would it be OK if I just posted your response to me to let people know that we really didn't have a chance to rectify any of the problems? Yes of course that is totally fine with me!!! Thank you. Good luck with your new car.

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Verified Customer
4 weeks ago

Great customer service an friendly

Jeramy an Randy were excellent customers service provide shuttle for us to get our new car. Thank to all the staff at fusion keep up the great work!!
Reply from: Fusion Auto Sales
Thank you again for your business Patricia, if there is anything you need please do not hesitate to contact us Thanks again Jeramy
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Verified Customer
1 month ago

awesome experience

Totally awesome team. The experience my wife and I had at fusion was awesome. Would recommend them to anyone wanting to buy a high quality vehicle. Thank ya' all so much.
Reply from: Fusion Auto Sales
Hey William, Thanks for the great review. I know from talking to you on the phone that you meant to hit the 5 star instead of the 1. Happens all the time LOL. The main thing is that you guys were completely satisfied with your experience. Enjoy your Explorer! Thanks so much! Sabrina
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Verified Customer
1 month ago

good experience hopefully the car runs as good as the sales man

only had car for a month and service engine light came on spent 160 dollars on it already hopefully it’s not a lemon
Reply from: Fusion Auto Sales
Bernard Randy is on vacation this week and that's why it's taken a bit to get back to you. We are sorry to hear that an engine light came on shortly after you took delivery. In the future, please contact us about any problems that arise and we will take care of you. If the light does come back please call us. If you have any concerns any one of the staff can make things right. See you at your first free oil change! Tom
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Verified Customer
2 months ago

Very friendly and no pressure experience.

From start to finish we felt very comfortable with our vehicle purchase through Sabrina at Fusion Auto Sales. She is very friendly and knowledgeable and gave us great assistance in showing us all the features of the vehicle we purchased and at no time did we feel pressured to buy an additional insurance package from Randy. From start to finish it was a great laid-back experience. We love our 2016 VW Tiguan!
Reply from: Fusion Auto Sales
Thank you very much Dorothy! We were so happy that we could help you and your family out. Appreciate you taking the trip down to see us and that we could make you happy with your purchase! Best of luck! Sabrina
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