5 years ago
Bad Business Practices
I am a student and this was the first time buying a car on my own and finally happened to find a good car for a good price. Service was great Erin was phenomenal, took the car for a test drive, loved it. Erin talked to the owners about what they wanted for a price and decided the shop needed to look at the car before they could give me a final price with my trade in value. They were supposed to get it looked at later that day, the shop never had a chance and Erin called to let me know they would be working on first thing in the morning, great communication no problems.
So I get a call at 2pm the next day (today) to find out the car was sold last night at 7pm. The MVI on my current vehicle is finished today so now I've spent all day waiting to hear back about the car I was fully sold on. Just to hear it is sold and I am stuck with no vehicle....
Cheers race auto group
5 years ago
Amazing and Painless
Purchasing a vehicle in the beginning was the worst experience I had with major dealerships in and around the HRM. I heard about Race Auto Group from my Best Friend I went in on a Thursday evening at almost close. Was met at the door by Luke who then stayed until an hour after close when I walked out with purchasing a car.
Luke went above and beyond got me into a car I really wanted at the price I could afford with a better interest than I was being offered by anyone else. Highly recommend them.
5 years ago
Not Satisfied
I recently placed a post on here about how great Race auto was. Now let me tell you a bit about this. First let me say that the Sales lady Heather Cairnes is by far the only honest one in the bunch.
I bought my dream car(jeep) since I was little and I was over the moon with excitement. Now in saying that I have not owned this Jeep for 30 days yet. My excitement is GONE. I have had issues with some things and they where looked at but the Jeep was inspected with the emergency brake not working. Proof that it wasn't working came when I got a second opinion from the dodge dealers. There were pieces missing and bulging in the lines etc etc,. Now that I got the second opinion they no longer want to do any work to the jeep. MIND BLOWN... You see the only reason I got the second opinion was the mechanic himself said and I QOUTE do not worry the emergency brake is not for holding the car on a hill. Mean while the other guy says its just there. Now I am no mechanic but I do know that the emergency brake is to HOLD the car on hills and to help if your brakes where to fail. I can drive with the emergency on. The moment I called them out Lori W explained to me that they will put no more money into the Jeep and I should come and get another car. Now as I stated before DREAM car for me. If I wanted another car I would have chosen another. They refused to put anymore parts even though dodge has pointed out they are faulty and need to be replaced. If you buy from Race Auto please do your homework. Take the car to a mechanic make sure your take care of you. I am doing my due diligence now to protect myself and my purchase. I have no ill feeling towards the company but believe that they should do there part in this mess.
Staff Dealt With
5 years ago
Amazing Experience
I cannot express how much of a pleasant process it was to buy my first ever car with Race Auto. Heather C. was ABSOLUTELY AMAZING to deal with. She answered every question as quickly as she could. She bent over backwards to help me out and get me the absolute best deal that she could. My car is beautiful and I am sure if I have more questions, I can contact Race and get them answered. 100% recommend Race Auto Group for anyone looking for a car. Work with Heather and you will be driving away in your new car in no time.
Amanda M
Staff Dealt With
5 years ago
Exellent Customer service
I went to Race auto after my car was stolen and then written off. I was nervous about another payment but they sold me on the customer service. It was actually painless dealing with these guys. No lies or broken promises. I would also like to say the employees who do the inspections before you leave with your car where superb on how they handled themselves. The whole company treats you with respect and they really work hard to make sure you are happy with your purchase. Thank you Heather and your super team at Race Auto.....You will see me again.