Verified Customer
9 years ago
Work that was required was performed as indicated and on time.
Jackie greeted us when we brought the car in at the appointed time. She indicated that the work would take approximately 5 hours to complete and she would let us know when it was completed and we could pick up the car. She called mid-afternoon as promised. I don't yet know whether the new On Star hardware functions as it should as the service isn't activated until October 13th.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Brian,
Thanks for taking the time to offer the feedback. When everything with your OnStar is reactivated and you still have questions, please let OnStar or us know (service@marynurse.com).
Staff Dealt With
Verified Customer
9 years ago
Class act
Always good service. Everyone greets you with a smile. First class facility. Minimum of twenty words is ridiculous. Keep it simple. Kiss.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Hi Robert. Thanks for taking the time to complete the survey. Glad to hear that you had a great experience this visit. We will check to see if the review platform will allow us to adjust the word minimum to be less than 20.
Staff Dealt With
Verified Customer
9 years ago
Low tire reading. No appt
Greeted promptly. When I stated the concern and said I didn't have an appt I was asked if I dealt with anyone in particular by the young lady who had the plastic covering and cardboard to cover the car interior. I thought that was a great question since I was able to deal with someone familiar who knew me and my vehicle. I was fortunate Dave was there and free to work with me. Problem was located and leak resolved.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Joan,
Thanks for taking the time to complete the review and your thoughtful comments regarding the interaction in the drive thru and the completion of the repair.
Staff Dealt With
Verified Customer
9 years ago
On Star Upgrade
My Truck was not as I had left it, which I found strange. The seat still covered in plastic and paper covering the floor greeted me, and as much as it seems odd as well the gas light was on?
I came in with a 1/4 tank which easily gets my husband to Markham from Port Perry. I thought I had lots of gas, but I think the most disappointing thing was the Cab of the Truck, sorry to complain but you are normally very good. This time may have been the exception.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Allyson,
Thanks for taking the time to write about your recent experience. I am sorry to hear about your fuel light coming on and the seat cover and floormat being left in your truck. Our Service Manager will be looking to contact you tomorrow to follow-up. If you need to reach out to us, you're welcome to do so at service@marynurse.com or (905)668-4044.
Staff Dealt With
Verified Customer
9 years ago
Lost my only means of transportation for 3 days due to recall.
When booking appointment for recall work I was informed it would be 3 days. When I asked of I would have a car to use while the work was being done, I was told you do not do this. My Equinox is the only vehicle I have and I do work. I had to borrow my parents car for 3 days or I would have had to rent one. I was really upset as the recall was not my fault and I had to juggle to borrow a car or pay a lot for a rental. I am not happy with GM at all.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Sandra,
I am sorry to hear about your experience and the inconvenience of being without your vehicle for a few days. I have requested that our Service Manager contact you tomorrow. If you need anything before he is able to connect with you, we can be reached at service@marynurse.com or (905)668-4044.
Staff Dealt With
