Your Friends at Murray Hyundai

After double checking the heater/air conditioner fan for a ticking noise (initially I was told there were leaves and debris built up that they cleaned out and charged me a diagnostic fee for), they later identified an issue that they submitted to the warranty company and it was confirmed to be covered. I didn't like that they didn't automatically refund me the diagnostic charge, which would have also been covered under the warranty. I had to ask for it a few times, finally leaving a message on the service manager's voicemail. I also didn't like that the warranty company said they would cover the cost of the repair, but I had to wait till the ticking noise was happening on all levels of the fan. If the problem was identified, and the warranty says it is covered, it doesn't make sense to me to "wait till it's worse". I am guessing the reason the dealership didn't automatically refund me the diagnostic charge was because the warranty company did not want to pay for the repair at that time. But bringing the car in a second time to do the repair would not require a diagnostic service, as the problem would have already been identified. Which means I would have paid that charge on the previous visit but not been reimbursed. In future, I will just take my vehicle to somewhere closer to me, rather than go out of my way to take it back to the dealership (15 km each way) just to save $50 on the warranty deductible. They don't have shuttle service anyway due to COVID, so I would be forced to rent a vehicle. Even them paying $10 towards the rental, doesn't fully cover the cost of it, plus the gas I have to pay for the rental vehicle.

I brought my car in to Murray Hyundai August 2020 for a recall, I was very impressed from the moment I drove up to the door. The service advisor was very friendly, She offered me a complimentary car wash. My service was in & out in one day. Two Thumbs Up!

Staff is very friendly and go out of their way to make you feel your time is important. The car was serviced in a good amount of time and the cost was fair.

Your inspection review of my 2014 Santa Fe Sport was handled very satisfactory by your excellent service. people. However, your review states RT Rear toe assist arm was required for $528.08. My own personal mechanic does not understand this. Please explain. Thank you. Diane Vinet dlrvinet@gmail.com

waited for the car to be serviced in the waiting room. Was told it would be one hour. Was completed in 45 minutes.