Please be advised that Dixie Rd. is in Mississauga. I rented a truck from the Dixon Rd. location in Toronto (Etobicoke). Other than the mix up on your website with the address identifier being incorrect. I did not have any other problems. The staff at Dixon Rd. were amazing !
Reply from: Discount Car and Truck Rentals- Dixie Road
Dear Sir/Madam,
We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service.
We look forward to serve you again in the near future.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Charged me for my rental truck - then 3 weeks later, charged me for an extra $36 - no explanation. Called in management, said they take care of it, nothing happened. Calling again.
Reply from: Discount Car and Truck Rentals- Dixie Road
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
I have a very busy lifestyle. I rented truck for a day returned by night fill uongss at exact level as received but got a gas bill of $65 additional as per manager discretion gas mark was bit below when called no action taken by the agency.
I think these people r screwing up many customers specifically on rental trucks. . Look out be careful.
I have a very busy lifestyle. I rented truck for a day returned by night fill uongss at exact level as received but got a gas bill of $65 additional as per manager discretion gas mark was bit below when called no action taken by the agency.
I think these people r screwing up many customers specifically on rental trucks. . Look out be careful.
Reply from: Discount Car and Truck Rentals- Dixie Road
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Where do I begin...
It all started from the night before my reservation. I was asked when to be expected on Saturday morning. I specified my reservation was from 8am-230pm. The discount employee said that the place would be opening a little later so he advised to come in for 815. I agreed. When I showed up to my surprise, there were already 4 people waiting in line and most likely several people could have been served before them since 8am. I was a little annoyed but patiently waited. When I was FINALLY served I was told the credit card does not cover commercial vehicles. So I ended up having to purchase the insurance from discount. Why this information is not in big bold letters on the discount website I don’t know...I finally ended up leaving closer to 9am! This resulted in me not being able to move all my items from 1 home to the next due to the elevator booking expiring before we could finish. Not a happy customer.
Reply from: Discount Car and Truck Rentals- Dixie Road
Dear Sir/Madam,
We thank you for your feedback.
We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
