Zein Jolan

Zein was honest, polite and professional. Been buying Mazda’s for years and absolutely a great experience dealing with Zein. Thank you for helping me and will recommend friends and family to you and bank street mazda!

WARNING, tried to take advantage of my elderly mother! The finance service manager offered the extended warranty with the rust proofing and when my mother declined he said it was against the law to let it off the lot without it. She told him to shove it! Pretty sure that's an outright lie! Perhaps I should call Mazda Canada and OMVIC to find out for certain!

Financial representative, Zain, uses bully tactics to pressure to make decisions about warranty. Shame on him. If you want to buy a Mazda there, take a witness with you when you talk with them about financing to assist to review the figures. It is reasonable to ask about how they come up with the figures. NOTE you do not have to buy "extras" from the dealer to buy the car. Better still - shop around!

This is the worst dealer that I ever dealt with buying a car. They go back on their agreements, they don’t return calls in a timely manner, no notion of customer service, and terrible finance manager. On Sep/12th /2020, I agreed with salesman to buy 2020/CX-9 Titanium color with $3000 discount + free winter tires. After I finished with sales, he transferred my file to Zayn Jolan (finance manager) where I filled credit application. Zayn tried to persuade me to buy $3,625 extended Mazda warranty plan + rust proof package for $2000 and he added additional incentives such steel rims+tire sensors, mats, and free oil change package. I told him that I am not interested but I will look into it. On Sep/15th/20, salesman informed that there is no titanium color and he offered me white color instead. I agreed with the salesman to take the white color instead. Here the nightmare started with Zayn, he kept pushing that I buy Warranty/Rust proof and will take white color charge off. Zayn works 1 day and the other day off and never returns calls in timely manner. I called Bank street Mazda complaining about him and I requested to transfer my file to different finance manager and they never did. On Sep/20st , Zayn called again and he pushed that I buy the Mazda warranty $3625/oil change package $899. I told him that I am not interested, and I told l him clearly that more than 10 days passed and you keep rotating around bush. I asked him clearly to proceed with what I originally agreed with my sale rep. On Tuesday night Sep/21th, he send me purchase agreement and he still included $3625 warranty /oil change package $899 that kept pushing me to buy. I was very upset & I called mt sale rep. and told him that Zyan job is finance and I don’t want to buy anything additional from him. On Thursday Sept/24th, my sales rep. calls and informed me that they can only do $3000 discount but I have to pay $800 for winter tires. I told him that this is not ethical and this is not how business is done. They dragged me 2 weeks trying to sell me warranty/packages and then they backed off after they found that I am not interested in their additional packages. Thankfully for his efforts, General Sales Manager tried to remedy issue he offered tires at $700. I told him that I lost confidence dealing with their branch. I won’t deal with them even if I get back tires for free. I’d rather pay more and deal with more reliable/credible Mazda dealer.

We purchased a 2018 CX3 from Ali at Bank Street Mazda for my mother. He went above and beyond with helping us pick the right car for her needs she had some concerns about all the technology in the new car he put her mind at ease and spent extra time with her to show her the bells and whistles in the new car he spent extra time and was always smiling and friendly