After searching for a certain vehicle for two months it landed on the lot of Bank Street Hyundai as I was a little hesitant to buy a vehicle far from where I live my salesman Adam helped to make this purchase smooth and simple he went above and beyond his role of salesman and all his help is greatly appreciated. Many thanks to Adam and Joe for making this purchase very comfortable, I can not express how much I love my new car :)
Shady practices with shadier management decisions.
I negotiated winter tires into the purchase of a 2020 Veloster N.
I was offered Antares tires, a cheap Chinese no-name brand with no mileage warranty. A salesman by the name of Adam Abboud even went as far to say that they didn't want to spend the money on acquiring tires through their service department because it was too expensive. Who says that to a customer?
As I was a prominent Google Maps influencer with Ottawa Tour Guide status, Adam also attempted to pressure me into providing a positive review of the dealership while he witnessed the keystrokes over my shoulder.
I reached out to Bank Street Hyundai Service Department via telephone for advice and to obtain information in regards to the winter tires they were willing to provide for my vehicle. The service department recommended that I outfit my vehicle with Michelin X-Ice 3 winter
tires. If I weren't partial to outfitting my vehicle with Michelin tires then I was given three additional choices, Bridgestone Blizzak WS90, Yokohama IceGuard iG53, or Continental Viking winter tires. No mention of Antares.
When asked if Bank Street Hyundai Service Department supplied Antares, I was met with “in all honesty no, those are cheap tires – we don’t touch it. As a dealership, we don’t supply cheap-end tires – we don’t even offer them at all. We stick with brand name tires.” In their professional opinion, they recommended that I stay away from Antares.
It was clear that Bank Street Hyundai had outsourced the acquisition of winter tires to a friend of the finance manager, Joe Younes. This is completely unprofessional practice to say the least. As a customer purchasing a new vehicle, one does not expect a dealership to acquire winter tires "through a buddy with owns a shop".
I proceeded to reach out to Bank Street Hyundai via telephone every day throughout the week in order to speak with their manager, Eli Nassrallah to discuss an alternative acquisition of winter tires through Bank Street Hyundai Service Department. I also felt it was necessary to express what I believe was shady business practice and a poor customer experience thus far. Unfortunately, Eli was unwilling to receive or return my calls.
Eli finally contacted me on November 18 to basically say, "Antares or nothing". The customer experience is appalling and it shows how little they value their customers. Eli even encouraged me to escalate the issue to the director of operations. Speechless.
Stay far away.
Adam was determined to give us a fantastic experience. Everything about or transaction was easy and honest. We appreciate the service received. We will come back again.
