As a first time owner of a Mazda this is my first encounter with the service department.
Shanna was completely knowledgeable and helpful with all my concerns. Cheerful and efficient with the process my service order was quickly processed.
All work performed on my vehicle was completely done to my satisfaction and without delay.
Great Team Work Mazda!!
Reply from: Forest City Mazda
Gary, it's wonderful to hear that all work performed on your vehicle was completed done to your satisfaction and without delay, as this is a top priority for our team! Thank you for your business.
It was a regular maintenance appointment - oil change, tire rotation etc. I did ask them to replace the windshield wiper on the passenger side but that was not done. I assume it was forgotten so i will have to make another trip to get that completed as I did not notice it until I was home.
Reply from: Forest City Mazda
Cheryl, we will be in touch shortly. Thank you so much for your feedback!
I went to get yearly maintenance done and Shanna did a fantastic job explaining the results. She was efficent and patient and discussed things that could be done but let me make the decision.
Reply from: Forest City Mazda
Thank you for the kind words about your experience with Shanna! We look forward to seeing you again Tasha.
I like the small town shop feel I get at FCM. When I pull in they know my name, car history and provide options with understanding that car expenses take time to plan for. The waiting lobby is nice and all staff friendly.
Reply from: Forest City Mazda
This is so wonderful to hear Tera! Thank you for your feedback.
I was dealing with Shanna M for my service appointment last week, and she was so helpful throughout all of it -- from checking in my car to leaving. I went in for my annual service, and did need some additional work completed, and Shanna did an excellent job of explaining why. She was super pleasant through every interaction, and so awesome to deal with!
Reply from: Forest City Mazda
Thank you for sharing your super pleasant experience with Shanna! We look forward to seeing you at your next visit Alyssa.
