I am very disappointed, not in Joe, but the technician/mechanic who put my stored winter tires on in November. After I left OMS I felt a vibration in the tires. To make a long story short, I went to my local GM dealer(I live in Stouffville) and thought I needed a tire balancing. It turned out that all four ties were in terrible shape, so bad that it was a safety issue. I was shown the problems which include the tires coming away from the rims! I bought 4 new tires.
If the employee who put my winter tires on had inspected them I am sure Joe would have consulted me to buy new tires.This could have been a dangerous situation.
Can you please have your employees check the tires carefully before putting them on!! Thanks, Lou
Reply from: Ontario Motor Sales Limited 10 years ago
Hi Aloysius.
Thank you very much for your feedback. We take the safety and satisfaction of our customers very seriously. Please know that we are looking into this matter fully and you will be receiving a call from our Service Manager to discuss the matter in detail (he may have contacted you already...). We appreciate your patronage and look forward to discussing this matter with you.
I appreciated Joe's experience and his knowledge of my cars past service that I have had over the years with your company. I only bring our car to OMS because I trust what you have to advise me and let me know what I should deal with at the time. Thanks Pat
vehicle was ready on the time that I had asked for and services completed to my satisfaction
vehicle was picked up at my home and returned
lube, oil and filter changed
drivers power window repaired
drivers seat belt retracksion system repaired
tires rotated
I was greeted warmly and since it was just a recall problem ,the service rep.said that he would try to have the work done right away which he did .Therefore, I did not have to wait very long for my car.
