Dylan Routledge

Dylan was great! He was helpful, quick to get back to me, very friendly and most importantly, he was honest.

I really only have one major complaint. That's my brakes on my 2016 Ram 1500 I purchased there. I've gotten the run around concerning the brakes on my new truck. They are disgraceful noisey. I haven't heard any other rams with this issue. This is my third Ram 1500. And I've never had brake issues. The groaning and high pitch squeaking is annoying and embarrassing on a 1 year old truck with a sticker price of almost 70k. The brakes have been doing this since day one of ownership. Front rotors were replaced but that's it. The noise comes form all 4 wheels. And it's getting worse. But no one seems concerned. If it doesn't get corrected. I won't be purchasing another Ram. That's for sure. I drive 3hrs one way for service after I purchased the truck there. If the brakes are not fixed the next time. My business at Pothier will be done.

The staff were very professional and courteous. I was pleased that the technicians were on time for my appointment and that the service was completed quickly.