Would NOT RECOMMEND to deal with this dealership and especially dealing with Rob Walsh.
Three of us ordered ford transit cargo vans T250 in 2022 January. Two of the vans was identical order same options.
First van was suppose to come with HD trailer package, but came without it.
Second van was ordered in grey colour, but came in white.
Third van came T150 instead of T250. Plus added not ordered AWD and im assuming other options that comes with AWD. For AWD he said will adjust price accordingly.
Two other guys got their T250 and the basic MSRP was $51430, while third came as T150 and basic MSRP was $54930.
The other T250 identical order van total cost was $58850, while mine T150 total cost was $62950, after “fair” adjustment of $3700 total price was $59250, $400 more from identical order, just I got T150 instead T250 and on mine was HD trailer package (600$). By Rob words between T250 and T150 price difference is $1400. So I was suppose to pay LESS by $800 (because mine had HD trailer pack) instead I end up paying more by $400.
When ordered my van in 2022 January left a deposit of $500, on the purchase agreement there’s no $500 as down payment, while on others two vans $500 exist on purchase agreement. So my $500 somewhere disappeared. Basically he ordered different van for me from whatever I ordered and said if I don’t want I can walk away and place order again (after waiting from 2022 January to 2023 august). So $1200+500 deposit which disappeared total $1700+ interest out of my pocket because of dealership mistakes by ordering different van.
Also he was very unhappy when I said I might sell my current van to my friend, to this he said my friend will have to buy from them, not from me, otherwise maybe I won’t get approved for my new van finance.
My MSRP went up because he ordered AWD instead of RWD as was original order and they didn’t adjust price accordingly because of his mistake.
When called him day before picking up the van to ask him fix the mistake in pricing and that I should pay less by $1400 comparing to T250 he got pissed off and said deal is done either take it or walk away (and wait again almost 2 years).
Don’t even get involve with him to save your time and money.
Rob was very professional, and took the time to explain all the features of the vehicle. He did not make me feel rushed when I was asking questions. He was very thorough and kept me up to date in the delivery of my new vehicle. Love my new a Ford Escape Titanium!
Rob Walsh took care of all the details. Great team at Southlake that work together to take care of customers. William was very helpful and shout out to Mel for setting up my CarPlay and sync.
I had a very professional and overall great experience. I would definitely purchase another vehicle through you and would highly recommend Shanahan Ford.
