Marc Le Beau

Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to the service department to complain about the problem they agreed to replace the engine. Note that the engine was still under warranty. A rental was authorized for Enterprise Rent A Car which is right next door on May 1, 2019. The car sat at the dealership for months with the excuse being they didn't have an engine block available. Enterprise sent Myers Hyundai a bill for 30 days of rental as that is their billing period and it was paid with no problem. Meanwhile the Veloster was still sitting at the garage. The car was finally ready to be picked up at Myers Hyundai on July 18, 2019. It was unknown to my son that Hyundai rejected the second rental invoice from Enterprise three times. Hyundai told Enterprise that the customer would be paying so my son's credit card was billed. When he noticed the charge on his Visa bill he started sending messages to Marc Lebeau the GM at Myers Hyundai and talked to Doug Carruthers the service manager. They basically just kept making excuses and later stopped taking his calls completely. The rental car charge was $2447.58 which is a lot of money for someone that wasn't supposed to be billed in the first place. Finally my husband and I went into the dealership to talk to Doug Carruthers. He kept us waiting for a long time and then finally when we started talking about the issue he shouted at us and refused to speak to us about the matter. We were done with him and then went to see Marc Lebeau. We explained the incident with Carruthers to him and the car rental issue that our son had been trying to get corrected. Mr Lebeau said he would look into it. We followed up with him by email, phone and went in a few more times. Nothing was being done so we contacted Hyundai Canada and explained the problem to them. They kept asking for documents to prove this and we provided everything. We even had the Enterprise Regional manager give us an email where he stated how they billed Myers and they rejected the bill. Marc Lebeau had all kinds of excuses for us and even blamed my son and said it was up to him to bring Myers the bill from Enterprise. We told him it had nothing to do with my son and they needed to sort out their internal problems and pay the invoice from Enterprise. Finally Hyundai Canada left us a voice message to say it was up to the dealership to send them information to support that the car was in fact at the dealership for almost three months waiting for the engine and that the rental was justified. We went into Myers again at the end of February 2020 and talked to Mr Lebeau letting him hear the voice message from Hyundai Canada. He said they were doing an audit of the service department that week and would go over and tell them to pull the file and send it to someone high up at Hyundai Canada. We never heard from him and have emailed twice with no response. Our last visit in there (Feb 2020) I said that if my son knew he would have been billed for a rental he would have not taken one. Mr Lebeau said he would have given him a loaner from the dealership. Now my son has this charge sitting on his credit card and interest building up because he cannot afford to pay outright for a charge he didn't expect. This dealership is the worst and tries to blame the customer for their mistakes. You are well aware that what you are doing is wrong and need to make this right.

As described in my survey, the team at Myers Hyundai Kanata is fantastic and I would recommend them to anyone

Mr Lawrence suggested me a perfect vehicle that fits my budget and I was very surprised how well equipped it is, very smooth and comfortable drive. Thank you to all staff that made my purchase a pleasant one.