Your Friends At Orangeville Honda

Normally i have good experiences here but this experience honestly has made me never want to come back here. I Brought my 2017 Honda civic in to get the sunroof seal checked because i i have noticed that it has been dried and deteriorating to the point that there now an air leak. When i brought it in they diagnosed it as “severe deterioration” but stated its not covered under my warranty and mentioned to contact Honda Canada. So i contacted honda canada and sent it all in and than received a call stating that the dealership stated it was from me scrapping my sunroof.. I never in my life have scraped my sunroof so i asked to speak to the manager at the dealership and he was extremely rude. He stated he looked at my car a couple months ago but i stated to him that i only brought it in 2 weeks ago.. Than i asked him to come look at it as i worked for honda building these cars and worked in repair and know what bad seal looks like and he right away said thats from you or someone digging at your sunroof. I told him no one touches my car but me and i dont touch my sunroof with anything but a light brush and the seal is broke on the inner part so it would require someone to literally dig into it and almost try to pry it open to do this and he argued that someone else must have done it than. I honestly felt like he was trying to make every excuse and point every finger at me. He showed no understanding and was very rude. Was by far the worst experience i have had. I pay hundreds of dollars for warranty and now i have to pay for something that i have not done and will eventually cause a leak and costs $900-$1000. Im extremely disappointed and overall upset with this experience. Its extremely obvious that my sunroof is falling apart on its own but they don’t want to do anything about it. Never coming back here

Great experience from start to finish the team was very focused I really enjoyed the whole purchase experience recommend Orangeville Honda as your first choice .

An absolutely great experience! Everyone was extremely helpful and made the process stress free with no complications. An absolute pleasure working with everyone.

My daughter and I had a wonderful experience when purchasing her vehicle. Friendly, prompt service as we walked in the door. My son and his wife have purchased a vehicle from them as well with the same experience. I myself will purchase my next car with them. Pleasant personalities actually enjoyed our time there.

Good evening. To begin with I love my new Civic Hatchback Sport. However, I think that when commitments are made that they should be followed through on. The sales person said that the few paint chips would be touched up before I picked up the vehicle. The vehicle wasn't thoroughly cleaned before pick up - there was a large children's sucker stuck on the carpet beside the driver's seat. The car wasn't clean and there was dog hair in it. There was a dent on the driver's side, rear door. The sales person was aware the dent was there, but it wasn't pointed out at the time of the sale. The sale person and the used manager committed to having it fixed. However, the contact that they gave me hasn't returned my call in 3 weeks. This is the first review I've ever written. Again, I love the car, but I really believe that there were some items that haven't been handled very well. There were two identical cars we could have selected from...if we had been told about the dent, we would have picked the other car. We bought the car quickly, due to my older VW beetle being on it's last leg.