Service team could not fix the problem with my 4Runner.
I believe the name of the Service Manager was Nelson...I could be wrong as I could not find his name or photo on the Oakville Toyota website. Anyways, he was extremely rude to me as I was trying to explain the problems I’m having with my 2015 4Runner. He said they would not likely be able to fix the problem at all. Not good service. The tech did a software update but this did not solve the problem. My 4Runner is still not fixed.
Reply from: Oakville Toyota 6 years ago
Angela, we are sorry to see this review. I have been in touch with David Paskin, our Service Manager, to try to rectify this situation. I have been notified that he reached out to you about this issue. Please call us back at your earliest convenience, (905)-842-8400.
Extrelmry poor service. Check the review I submitted right after the completion of my service in December 2017 at Oakville Toyota.
Reply from: Oakville Toyota 6 years ago
Apsara, we are disappointed to see this review since providing our customers with a positive experience is our top priority. I have spoken to our Service Manager, David Paskin, and he has notified me that we have been trying to get in contact with you to rectify this situation. Please call us back at your earliest convenience,
(905)-842-8400.
A sound like rusty was heard from the front-door joint of a brand new highlander. After service it got worse.
Reply from: Oakville Toyota 6 years ago
Sam, we are sorry to see this review. I have been in contact with our Service Manager, David Paskin, and he has notified me that you are currently booked in for an appointment to fix this issue. If you require any further assistance or have any concerns, please do not hesitate to call us @ (905)-842-8400.
We got our new truck and the next week had to take it back because the singnal light wasn’t working. We drove over an hour for our appointment and turns out they ordered the wrong kind. So drove all the way home. Now we are waiting for an appointment we can only do weekends but that’s not good for them so we are still waiting.
Reply from: Oakville Toyota 6 years ago
Tyler, we are sorry to hear about your experience. I have spoken to our Service Manager, David Paskin, and he has notified me that you are scheduled in for an appointment to reinstall a new lamp. If you have any more questions or require any more assistance please feel free to contact us @ (905)-842-8400.
