Dustin was excellent - he took a situation that was stressful - the car to be delivered was not the car thought to be, he rectified the situation and provided excellent service. When the 'correct vehicle' was delivered, I would have preferred more assistance with the electronics/infotec centre systems. The manual is great but hands-on guidance is preferred, especially when the client is not teck savvy. As well, I had some additional questions regarding some of the safety features of the Encore, requested the info from the salesperson and he advised that he would get back to me. As of this survey, (Nov 22nd) I have not heard anything back..
Reply from: Dominion Motors 8 years ago
Mrs. Galley,
Thank you very much for your kind words.
Please stop by the dealership to see me and we will go through all the "techy" things together and make sure your a pro before you leave !!!
Thank you for all of the time and effort put into finding me a vehicle I love! Dustin was honest, fun and intuitive listening to what I needed in a vehicle. He demonstrated an ability to understand the vehicles and how they will work for the customer. His charm and personality helped make my decision an easy one. He made me feel comfortable and trust in this large purchase. I went from wanting an Acadia to purchasing a Buick Enclave and I am not disappointed! I was welcomed with kindness and in a friendly manner. The sale included a lot of great incentives and made this an experience that I will repeat again in the future! Thanks to Dustin I feel like I drive in style!!!
Reply from: Dominion Motors 9 years ago
Thank you very much for your kind words.
We have a simple business practice here.
"Treat everyone as if they are family"
That's the way I approach every singe challenge at the dealership and the results speak for themselves.
It was a pleasure doing business with you and I look forward to our next meeting.
Congratulations on your new BUICK ENCLAVE !!!
Friendly professional staff, that were knowledgeable and accomodating to our needs.
I have purchased 8 vehicles form Dominion Motors over the past 9 years. I continue to purchase vehicles exclusively from them because of the personal service they provide, they do not treat 2 customers the same but everyone gets treated with the utmost respect. the staff and management always go out fo their way to ensure that our needs are covered, from customizing the vehicles in after market accesories, to providing exceptional maintenance when our vehicles need to come in. Dominion Motors is one dealership that is not afraid to go above and beyond to ensure the Customer is Always right, and leaves happy!
