Matt was friendly, polite and efficient from start to finish. He made us feel like valued customers. Customer service is a huge aspect for us when purchasing vehicles - it determines where and what we will buy.
The ladies in finance were organized, friendly and didn’t waste time. Everything was ready to go when we arrived. One of our best vehicle buying experiences!!!
Reply from: Dominion Motors 6 years ago
Hey Melissa, thanks for the review! I'm glad that we could make it a smooth process for you and you're family. Enjoy the new vehicle!
-Matt
Was not impressed with the final agreement on my purchase. I agreed to the price as long as a few extra oil changes were included. I guess it fell on deaf ears! Several questions that were asked throughout the process were not answered and I had to re ask the question. I’m assuming that the answers that I received were only assumption. Now these questions were not deal breakers because we really liked the vehicle. As the salesman is well aware of, I will be purchasing a newer truck in the not to distant future. Apparently his word on the final agreement with the added oil changes and not able to answer questions with confidence. Therefore I will have no choice but to give a poor rating and have no choice but to look elsewhere for my new truck! Without predjudice and thank you!
Outstanding , professional personnel brought my wife and I back in after test driving elsewhere. Very friendly and courteous. Didn't try to "dumbspeak" to us or try to baffle us with confusing facts or numbers.