The advisor was polite, friendly and knowledgable. The waiting area is comfortable and offers nice beverages. The duration was a little longer than predicted and/or to be expected for a simple oil change. Might I recommend that when a customer is waiting while service is being completed that the car is stationed near an exit at the end of the visit. Even if you no parking space is available, leave it in front of the building along the walking curb rather than make the customer find it at the far end of the parking lot. You know we are coming right out..