Hi Marie Jeanne, Sorry to hear about your not so pleasant experience here at Moncton Honda. We take our customers' overall satisfaction very seriously and really appreciate you taking the time to write and send this review of your experience. I understand from your review that everything was eventually looked after but I urge you to contact me directly or simply drop by the dealership if you'd like to discuss this further. I am committed to making sure you are completely satisfied with your purchase. I hope you are enjoying your Honda Fit! Regards, John Brushett Jr