Hi Terry, Sorry to hear that the first impression we gave was less than perfect. While we try to make sure every customer is acknowledged as soon as they arrive at the dealership there are evidently times this is not happening. I will be sitting down with our sales staff and greeter this week to adjust the way customers are greeted to better serve our clients. I really appreciate you taking the time to write and send a review. I hope you are enjoying your Civic and hope the heated seats are keeping you nice and warm this winter! If you have any questions/concerns or just want to further discuss your experience that day please feel free to contact me directly or simply stop in and see me at the dealership. Thanks! John Brushett Jr Used Car Sales Manager