As soon as I arrived I was called over to explain why I was there. Joe checked my car for an issue that I spoke of. He came right back and explained what he had discovered and wrote it up for the service technican to check. He immediately explained that it was going to take awhile and set it up for someone to take me home. I later got a ride back to get my car. All in all it was a very good experience. I would not hesitate to return for future service. Joe was especially friendly, competent and professional. Thank you!!