I was treated with respect as they took down my information and looked at my vehicles file. They gave me an approximate completion time and offered that I wait in the waiting room or a ride home. They said they would call once the service was complete. I only wish it was a shorter time and wouldn't book as many people to put through at one time for the number of employees they have to do the oil changes. Everything was handled with care, they put covers on the seats and floors.