i had asked the service advisor to have my car finished by 1230 because i work the same hours as smps hours. so it was the only time i could come and get it. it was not done. he left the tiime for 530 when i directly asked for him to have it done by 1230. ive never had this issue before with other advisors. i understand marc is new but this could really effect if people would wanna come back and see him or not. it almost makes me wanna take my car else where. it was frusturating because they called me at 130 to come and get my car so i had to miss work. other then that my car got finished and that was that. hopefully ill be back for my next oil change. thanks.