Thank you for rating SMP 5 out of 5. We appreciate it! At the same time we are somewhat saddened to see that one of your visits to our service department was less than perfect. We do apologize if you felt that that initially staff were not being attentive. Possibilities for a wait may include lack of staff due to illnesses, combined with lunch hour shift changes; or even oversight due to service advisors doing follow-up on other jobs. Nonetheless, we are absolutely committed to minimizing wait times, particularly when a check-in appointment has been arranged. We want you to be completely satisfied with all future visits to our service department and, therefore, one of our service department representatives will be calling you for more information. We will use the comments to help us make any necessary adjustments to staffing and processes that lead to better service. In addition, your comments have been brought to Nick’s attention, and he thanks you for your kind words. He also very much enjoyed assisting you. We also see from our records that you have brought your diesel Chevy Cruze in for subsequent service. Thank you for your business. We hope your last visit was much more to your liking and to the high level of service that is typical of what SMP strives to provide.