Brought the vehicle in for a maintenance check and possible oil leakage. Parts had to be ordered and service dept would call when the parts were in. Decided at that time to order an extra key for the vehicle. About a week and a half went by with no calls from Murray so decided to call the service dept and was told the parts and the extra key was in (no one bothered to call us that the parts were in) so I made an appointment a few days later to bring the car in. Car was dropped off and again was told the key was in, repairs were done and when I picked up the car the key was not in!!! Not sure what's going on, so I spoke to Dennis who told me the key would be in the following week and he would call me. Well it's been two weeks with NO CALL again regarding the extra key!!! Still waiting for the key. Terrible customer service.