Oil change and rear tail light out; Service department was able to accomodate my needs with short notice; provided shuttle to work; and completeted the job in a short period of time. My car was washed and delivered to me by a caddy to the customer waiting area. Everyone seemed to be working toward ownership of job and providing extra care and service to the customers. But let us not forget, the main factor is whether the service maintenance is done thouroughly and with quality.