Went in to discuss trading in my vehicle for a new one. Test drove 2 vehicles, and decided which type of vehicle I wanted. We agreed on a price and Mark found a vehicle for me that was presently on a lot in Toronto. When the dealer in Toronto chose not to give up this car, Mark found me another vehicle that met my needs. This one was in Ottawa and Mark had it here within a couple of days. The car was ready for me that same day and I have been pleased with the car ever since. I wish all car purchases were as easy as this one was.