I was told my car would be ready at 2pm, I was called around 1230-1 to let me know it would be delayed, I had arranged my day around you guys having my car for 7 hours, no major work done, recall part and oil change and inspection. Told them at just after 230 i was coming to get my car and to halt all work so it was ready when i get there, arrived an hour later, and car was still not ready, waited another 15 mins, got my car back around 430 . Not acceptable, was given an oil change for my inconvenience, appreciated, but still unacceptable. Using you guys for service is becoming more of a headache than a convenience, waiting for shuttles, waiting for vehicle to be ready, arranging day around service, and it being a moot point because vehicle is not ready when told, and even when you tell them you will be there in an hour, it still is not ready. Overpaying for an oil change is ridiculous. 119?? so yeah, not very satisfied, Dennis was apologetic, and i know lots was out of his hands, handled it as best as he could.