When I arrived they told me my car was not going in for some time.. I asked why I was there at 9:30 if they knew I was not going in for at least an hour... at 10:30 I requested my keys back because I had another appointment at 11:30... they then promised me they would bring it in right away and I would have it back by 11:15... I would think if I had made an appointment to bring it in I would not have to wait for almost 2 hours