I love your customer support, I really do. Dan really knocked this out of the park, as per usual. Everyone's really friendly and the waiting room is spectacular. But the reason my review is merely "It's ok" is because prices are stratospheric. I can't take my Fit into Palladino for every tune up because of this. So I take it to a small trusted shop for most of my maintenance. It cost me nearly $300.00 to have my oil, filter and transmission fluid change. That's CRAZY. I even had a summer coupon! Anyways, like I said, it's a polarizing experience. The plush seats are awesome, as is the staff. But you have to have some seriously disposable income to shop at Palladino Honda. I own a Honda Fit. It's an incongruous feeling bringing a tiny car in for this kind of maintenance.