I had a disappointing experience as the customer service when arriving was not appreciated. I was told I was late, I was suppose to arrive at 4. The road side assistance was late so i arrived after my appointment. The gentleman at the front questioned where I got my key that needed to be programmed after I showed proof that I was the owner of the vehicle. I waited an hour for the shuttle and when I spoke to another manager the following day about the customer service he didn't really say much about it. I felt as though he could have been more understanding about me arriving late. I did tell him u did not have a problem leaving the car, his comment was "well I don't have anyone in the shop anyways.." this same man sent me away the last time I was in concerned about my coolant level. He made me pop the hood had a look under the hood and said " they will charge you if a mechanic looks at it and doesn't find anything wrong with the vehicle" which I agree is a fair statement but I wish he had looked for any recalls on the vehicle as per the following week I received a letter in the mail stating there was a recall on the coolant. I wish he had gone above service satisfaction allowing me to leave the dealership worry free. I filled out the questionaire after my last visit and heard nothing about my disappointing experience. I wonder why they send these out if there is no follow up...