There was a tear in the weather strip seal around my driver's side window that the window would catch on, took it in to the Service Department at OMS. My keys ended up temporarily missing and were found in an employees pocket after approx. 20 minutes. OMS gave me a Tim Horton's giftcard to apologize for the delay. They had to order the part for me, so I came back my next day. No issues. Was in and out within an hour or so.