I was extremely dissatisfied by the level of professionalism, or rather lack there of, I experienced while dealing with the Hyundia staff. Especially in regards to owning up to mistakes. When I picked up my vehicle it was dirty, the windows had marks on them from stickers that were formerly on the car, which I have had ongoing issues trying to remove, and there were marks on the outside of my car from the protective covering. When I confronted my sales associate, Eric, about it he merely dismissed the claim saying they had cleaned the car the previous day and it must have just gotten dirty overnight. Obviously, these issues were not just acts of nature, but rather negligence. I have made countless attempts to reach out to Eric about not receiving my vehicle ownership forms with the paperwork I was given on the day of my purchase, but was only met with voicemail and unreturned calls. I purchased this vehicle, my first car, in May and expected to receive my registration in the mail, seeing as they never gave it to me in person. This did not happen, at which point I began calling the dealership with no answer and no return calls. Since I am out of town with my military placement, my parents went in for me today to speak to Eric and come to a resolution. They twere met with extremly bad attitude and told told I must have lost it, which I am positive I did not receive it and was never even prompted to sign the registration with the other paperwork on the day of my purchase. He offered no suggestions for a resolution and merely dismissed my parents. In order to avoid legal issues, I have now been forced to go stand in line in a very busy Service Ontario office and purchase a registration form that I should have received in May. Just to take a proper inventory for you, I have now had to pay out of pocket to clean my car multiple times and pay to acquire my mandatory paperwork.