I purchased a new truck from Bob as I have several times in the past. Even though it's been almost 8 years since my last purchase Bob remembered what I needed, why I needed it and got down to business. I don't have a lot of spare time and I knew Bob would get me in and out and get me exactly what I asked for. Every transaction I've had with Bob have been the same. No nonsense in and out and I'm on my way.