I went in for an oil change, mentioned the recall for ail usage, then got sent back and forth to get the bill and even to buy one more product. It took a while and 3 or 4 employees to answer a question about my vehicle hands free system. Please note that at all times everyone I met was polite, respectful, and worked to help me. I raise this not as a staff issue, but as an internal operation procedure issue. Your service staff always speak to me as a customer in a friendly manner with a goal to help out.