I bought a car. I had an SUV to trade in. I was given no grief or issues when doing this and staff seemed eager to help me out. I stated my requirments, and they worked quickly to give me what I asked for. My only issues were that I purchased the vehicle right befrore the snow began to fall and snow tires were denied, as were new mats for the vehicle. I was also given grief about applying new brakes to my vehicle. These issues caused me some grief and the new wintertires actually caused me alot of extra expense. I was not impressed. Otherwise, a pleasant experience.