Overall, my experiences have been great. Staff are all friendly from Service Personnel down to the Shuttle drivers. My only complaint is that when I come for an oil change it is usually over an hour wait due to long line ups (maybe open more bays?). I also had an experience where I came in for a suggested alignment and it was found that my struts were leaking so they needed replacing . I was still charged for the alignment knowing full well that when my struts were replaced the following week or so another alignment would need to be completed. I felt that the first alignment should not have been done once they found out I needed the warranty work. I voiced my displeasure and I felt I was not totally heard. I was not refunded my money for a needless alignment.