Peter was most respectful and made sure that all the required jobs were listed. I went in for a factory recall, when I came to pick up my car, they couldn't find it. Then when they did find the car it wouldn't start because the lights were left on and the battery was drained. I had an appointment with my mechanic the next day and had to replace the battery. Was not impressed. PETER was great. He get 5 out 5 stars.