Loved that Scott was personable and answered my questions. Showed me all the features of the car I thought I wanted and took me for a test drive. Actually drove me to my community where I felt comfortable driving a new car. When I had decided, he walked me through the process and introduced me to the financial guy and when that was done introduced me to the mechanics and staff at the garage. Saw to it that my car had everything done it needed for me to pick up when agreed. Followed up with emails etc. All in all I have the car I want and Scott was an easy salesman - no pressure just help.