I had Dave for a service rep. He was amazing in the efforts to figure out what was wrong with my vehicle. I ended up with a major repair all completed under warranty. My vehicle now runs better then it ever did and I am so pleased with the end result. I had a new engine put in as it kept dumping pure fuel into the catalytic converters. Blew 3 converters in a week. I now have better gas mileage too. Thank you very much for the wonderful friendly service and all the updates received. They had the vehicle for 2 weeks. Had to wait for an engine to come from the States.