Published 9 years ago

I was frustrated with this visit and ended up mad at the end .

I brought the car in to check an unusual noise. It was found to be something rubbing and easily fixed. I was then told that I needed new rear rotors and perhaps brakes. I told him that they had been done at Nurse only 2/3 years ago. I suggested that they be machined to clean the rust off. His response was that cheap rotors couldn't be machined and that they only had a short life span. I asked why I wasn't told that at the time and offered a better quality rotor? I was mad but authorized the repair. When I was paying for the repair I asked if the bill had been adjusted to reflect the 'High Milage' discount as I thought I was enrolled in this program. Your bills still do not show before and after prices so customers can easily check this. The women was less than enthusiastic about my inquiry and said the program was only a temporary one and not still running. The service agent did come in and adjust my bill but all-in-all I found this visit to be very upsetting. I found the invitation to the 'High Milage' program when I got home and there was no reference to it being a temporary program. Also, the mailing says that both parts and labor would be discounted but I was only given a discount on the parts. It seems that your dealership only wants to sell me a new car and is now prepared to gouge me on the repairs to my 2008 Grand Prix. I may take my business elsewhere in the future.
Barbara Winter 9 years ago
Hi Suzanne. I'm sorry to hear about your recent experience at Nurse. I have requested that our Service Manager reach out today. If you require anything before you two are able to connect, you can reach us at (905) 668-4044 or service@marynurse.com.

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login