Bought my used 2011 Cadillac while dealing with a pleasant sales (Greg Crump) and financial staff. The car was detailed and waiting out front for me to pick-up when I arrived. There were some problems after I drove it for a couple of days but these were addressed right away and at no charge as it was under the 30 days. They even arranged my rental car so I could get to work. The two times it has been in service the car came back washed and at the time promised. So far I have had a great experience.