I set an appointment in advance, came in from Minden, and the wrong part was ordered. I came in my second appointment and waited quite a time when I was told it would only take about 1/2 hr. When I got home with the car I noticed that there was a mark in the paint. It looked like the car wash had scrubbed the top edge of the passenger side pretty much along the length of the roof. Granted, my car had a new paint job not even a year earlier so maybe it was soft.. I found it all very expensive to replace a mirror (just the glass part) that dropped off on the road while I drove and it must have rolled into the long grass because I couldn't find it when I stopped to look I might have been better off going to the wreckers and gluing one on myself..