Had recall work done, due to a warranty issue. Kara had organized our appt to fit into our time schedule and lined up a replacement vehicle for us that suited our needs. Everything went smoothly and we had our vehicle repaired within the time she had told us. Everything went as well as could be expected. We have dealt with Kara previously and found her to be very friendly and knowledgeable and easy to deal with. There was nothing I can think of that was a negative related to the service provided.