We were originally looking for a new Honda Fit and the staff were very attentive without being pushy. They understood that I had already done my "homework" on what I was looking for in a vehicle. They were very respectful when I realized that I couldn't afford to buy the vehicle right away but did follow up with emails and phone calls. When I decided that to test drive a more affordable make and model of car, the staff notified me that they had a slightly used one on the lot. I arranged for a test drive and again the staff were impeccable in their customer service. I think that my only negative experience is that with the original Honda Fit there was very little wiggle room to negotiate price. I am very happy with the vehicle that I purchased, and the service I received. When I have to purchase another vehicle I will return to Sherwood Honda, and have recommended friends to make SH their first stop when looking for a car.