Kara is as pleasant as she is knowledgeable about servicing a car, scheduling appointments and representing Honda in the best possible way. She has treated me, as a customer, in a friendly and respectful manner. Kara is diligent and timely with her service calls. She has helped me with other Honda issues than my service call. I.e. Showed me how to work the Bluetooth, GPS and what the various trouble lights indicate so I can resolve the issue myself (like when the gas cap wasn't screwed in properly) or it is a Honda issue. I am pleased to have had the opportunity to share my Honda experience with Kara and know our paths will continue in the future! Gail Wylie