My experience with my recent purchase: Nick Vrbanac spent time answering the numerous questions I had on the different models (Pilot, CR-V & HR-V) over a couple of months and also facilitated my test driving. While he was away, Lee took time to answer all of my questions with regards to the HR-V specifically. He also showed me all 3 of the HR-V models (since you had one of each on their lot) and took time explaining the differences in the models (options/trims available as well as the differences in the prices). This helped me to make an informed decision and purchase the HR-V Ex-L Navi . Both were very courteous and took time to answer all of my questions. Their Financial Services Manager, Denis Aubut, spent time explaining the sales contract as well as the extended warranty options, Platinum Shield and the Life and Disability insurance that is offered. The Palladino team have always been prompt with their replies (within 1 day) and each of the team members, whether it be the Service Department, Parts Department, or the Service Appointment consultants have always been helpful. This is why I decided to continue working with them; this is the 6th car that I either buy or lease from Palladino Honda. *** Forgot to include this part: I appreciated the fact that Nick came in on his day off to go through the car and show me how everything worked when I picked it up!! Michelle :)