Jennifer greeted us with a smile & open greeting. She introduced herself & I explained that I was actually going to ask for her because she had had a great recommmendation on line. We got off to a productive start and my friend & I both test drove the vehicle I was interested in..the GLK350..it just happenened that a Service Vehicle was available in my choice color red, so after a good test drive we got down to business regarding finances. I then met with the Financial Manager to discuss various Plans..We all had some good friendly banter about my new vehicle. Serveral days later I went in for a more comprehensive explananation of all the crossover's features & test drove again, both with Jennifer & on my own...By this time I felt very comfortable with most aspects of the vehicle thanks to Jennifer's clear explanantions & knowledge of the car's operation. Days later I purchased it!