When I first walked into the dealership no one got up and helped me, my fiancée and Father. We walked around for about 10 minutes before as hone acknowledged us. We saw an SUV we liked and decided to see if I could be preapproved. I wanted to see if I could get approved on my own and the rep decided to take my fiancée's information as well. There were no negotiations and offers on providing any deals. I was approved on my own and we signed the papers. This was my first experience purchasing a brand new car and expected the reps to guide me through the process in an honest way. My friend had purchased a car from Hyundai on Bank Street and she had the most amazing experience with price breaks and all. There was a lot of back and forth on when my car was to arrive which I get cause I work at a Distribution Center. I was told that my car had been sold to someone else and that I was upgraded to a higher model which I thought would have been free of charge however when I went in to pick up my car to only find out that I was still paying the difference. My experience was ok and has left me with the impression that all dealerships are the same. Vince was good and kept me in the loop as best he could.